Boise Senior Tech Support & Digital Safety
No call centers. No confusing instructions. A real local person comes to your parent's home in Boise, Meridian, Eagle, Nampa, or Kuna and walks them through everything step by step, at their pace, in plain English.
No other concierge service in Boise offers dedicated senior tech assistance. This is our specialty.
Laptop & Computer Help
Windows and Mac Support for Seniors in the Treasure Valley
Whether your parent has a Windows laptop or a Mac, we help them stay productive, organized, and frustration-free, without waiting days for a store appointment or paying for an expensive tech hotline.
What we help with:
- New laptop setup and account configuration
- Windows 10 and Windows 11 navigation
- Mac and MacBook setup and system preferences
- Speeding up a slow or cluttered computer
- Removing unwanted programs, toolbars, and pop-ups
- Organizing files, folders, and the desktop
- Setting up and using Google Chrome or Edge browser
- Help with Microsoft Word, Excel, or Google Docs
- Printer connection and basic troubleshooting
- Zoom, Google Meet, and FaceTime setup for video calls
- Recovering lost or misplaced documents
- Setting up automatic cloud backup (Google Drive or iCloud)
For WiFi or internet issues, we help by calling your internet provider on your behalf, walking through their troubleshooting steps with you, and making sure the right questions get asked, so you are never stuck on hold alone trying to explain a technical problem.
iPhone, iPad & Tablet Setup and Support
For Boise Seniors: In-Home, Patient, and Jargon-Free
The iPhone and iPad are the two devices seniors in Boise struggle with most, and the two that matter most for staying connected with family. We handle every aspect of setup, troubleshooting, and daily use, right at your parents' kitchen table.
What we help with:
- Brand new iPhone or iPad setup from scratch
- Transferring contacts, photos, and apps from old device
- Setting up Apple ID and iCloud backup
- Connecting to home WiFi and Bluetooth devices
- Setting up FaceTime and video calling
- Adjusting text size, brightness, and accessibility features
- Setting up Face ID, Touch ID, and screen lock
- Fixing a frozen, slow, or unresponsive device
- App downloads, updates, and deletions
- Blocking spam callers and suspicious numbers
- Turning off unwanted notifications and alerts
- Recovering deleted photos or missing contacts
- Setting up Kindle, audiobook, or streaming apps on iPad
- Syncing photos and contacts between iPhone and iPad
We do not just fix the problem and leave. We walk your
parent through exactly what we did and why, so they
feel confident, not dependent.
Gmail, Email, Password Management & Online Security
The Most Common Senior Tech Problems in Boise: Solved Permanently
This is where most seniors in the Treasure Valley struggle the most, and where the stakes are highest. A compromised email or a stolen password can cause real financial harm. We fix the vulnerabilities and teach your parents how to stay protected for good.
Email and Gmail:
- Creating a new Gmail account from scratch
- Recovering a forgotten Gmail password
- Setting up Gmail on iPhone, iPad, or computer
- Organizing the inbox with labels and folders
- Teaching how to send, reply, forward, and attach files
- Setting up contact lists and address books
- Identifying and deleting spam and phishing emails
- Setting up email on multiple devices simultaneously
- Securing Gmail with two-factor authentication
Passwords and Account Recovery:
- Recovering a locked Apple ID or iCloud account
- Recovering a locked Gmail or any email account
- Setting up a simple, secure password manager they can actually use
- Resetting forgotten passwords across all accounts
- Setting up account recovery options so lockouts never happen again
- Creating a printed emergency login card stored safely at home for family reference
Online Safety and Scam Prevention:
- Teaching seniors to identify phishing emails and suspicious texts before clicking
- Reviewing and securing all active accounts
- Locking down social media privacy settings
- Removing suspicious apps or browser pop-ups
- Securing online banking access
- Teaching the "pause and call family first" habit
Scams we actively train Boise seniors to recognize:
- Fake Apple or Microsoft "your account is compromised" alerts
- IRS impersonation calls demanding gift cards or wire transfers
- Grandchild emergency scams ("I'm in trouble, send money now")
- Locked screen pop-ups demanding payment to "unlock" the device
- Romance scams on Facebook or email
- Lottery and sweepstakes scams targeting seniors by phone
We also offer a standalone Scam Protection Audit ($89), a dedicated session reviewing every account, app, and setting on your parents' devices for vulnerabilities.
Video Calling, Streaming & Smart Home Devices
Staying Connected and Entertained; Without the Frustration
Staying connected with grandkids, watching favorite shows, and using smart home devices should be simple. We make sure it is, with honest, hands-on help and no physical installation required.
Video Calling and Family Connection:
- FaceTime setup on iPhone or iPad
- Zoom account creation and practice calls
- Google Meet setup for family video calls
- Facebook Messenger and WhatsApp video calling
- Troubleshooting camera or microphone not working
- Teaching how to start, answer, and end a video call
- Setting up one-tap contacts for easy calling
Streaming and Entertainment:
- Walking through how to use Netflix, Hulu, Amazon Prime, Disney+, and YouTube on a phone, tablet, or laptop
- Setting up and navigating a Roku or Apple TV device (software setup and account configuration; we do not mount or physically install hardware)
- Adjusting closed captions and audio settings on streaming apps
- Helping find favorite shows, channels, or content
- Connecting a phone or tablet screen to a TV using existing cables or built-in features
Smart Home and Connected Devices:
- Amazon Echo and Google Home basic setup and use
- Teaching voice commands for weather, reminders, and calls
- Bluetooth speaker pairing with phone or tablet
- Smart doorbell app setup and walkthrough (app configuration only, no wiring or physical installation)
- For WiFi or router issues, we coordinate directly with your internet provider on your behalf, we make the call, explain the problem, and walk through their steps with you so nothing gets lost in translation
How a Tech Session Works: Simple From Start to Finish
STEP 1: Call/Text/Contact Form
Reach us at (208) 996-7935, or get in touch by submitting our contact form. Tell us what your parent is struggling with. We'll confirm availability and schedule a session, usually within 24–48 hours.
STEP 2: We Come to Them
No driving to a store. No shipping the device away. We come to your parents' home in Boise, Meridian, Eagle, Nampa, or Kuna, sit down with them, and work through everything together.
STEP 3: We Teach, Not Just Fix
We don't disappear the moment the device works. We walk your parent through what we did, why it works, and how to handle it next time. Confidence is the goal, not dependency.
STEP 4: Follow-Up Support After every session, your parent can call or text us with follow-up questions. We don't charge extra for a quick 5-minute clarification call. We're here.
Simple, Honest Pricing for Senior Tech Help in Boise
ONE-TIME SESSIONS: No Commitment Required
In-Home Tech Session (1 hour) ............ $100
Everything listed above is fair game in a single session. We prioritize the most pressing issues first.
Device Setup: New Phone, Tablet, or Computer .. $100
Full setup from scratch: accounts, contacts, apps, email, WiFi, and basic walkthrough included.
Scam Protection Audit ..................... $89
A dedicated session reviewing every account, app, and setting for vulnerabilities. We identify risks, fix what we can, and walk your parent through what to watch for going forward.
Fill Out Our Form Or Call/Text (208) 996-7935
The Companion Plan ($699/month)
Includes 4 visits per month. One of those visits is a dedicated monthly tech session covering iPhone, email, scam safety, and any new issues that came up that month.
+ Unlimited phone and text support Mon–Sat
+ Weekly family update report
+ Priority scheduling
Includes 8 visits per month with full tech setup, ongoing maintenance, and security monitoring built in every month.
+ Unlimited support 7 days a week
+ Medical appointment coordination
+ Priority 24-hour response
The Premier Plan ($999/month)
They made setting up my tablet easy and stress-free, like having family help.
- M. Lee, Client in Boise
★★★★★
What Boise Families Say About Our Tech Help
★★★★★
My father called me worried because he thought he'd been hacked and lost everything. One session and everything was back, secured, and he actually understood what happened. I can't put a price on that
- R.T., Son of client in Boise
Questions Boise Seniors and Families Ask About Tech Help
My parent says they're "too old to learn technology." Can you still help?
This is the most common thing we hear, and it isn't accurate. The issue is never intelligence or age. It is always patience and teaching style. Tech stores talk fast, use jargon, and move on. We sit down at your parents' kitchen table, go at their pace, repeat things as many times as needed, and don't leave until they feel confident. We have helped seniors in their 80s and 90s learn to FaceTime their grandkids for the first time. Age is never a barrier.
My mom got a pop-up saying her computer is infected and to call a number immediately. What should she do?
Do not call that number. This is one of the most common tech scams targeting seniors in Idaho right now. It is a fake alert designed to make her panic and hand over access to her device or her credit card. Tell her to close the browser, or hold the power button if the screen seems locked. Then call us. We will walk her through it and check the device for any real issues. This exact scenario is what our Scam Protection Audit is designed to prevent.
Can you help my parents recover photos they think they deleted?
Very often, yes. Deleted photos on iPhones and iPads go to a "Recently Deleted" folder and stay there for 30 days before permanent deletion. Photos backed up to iCloud can also be recovered. We have helped many Boise seniors recover years of family photos they thought were gone forever. Call us before assuming they are lost; the sooner we look, the better.
My dad has the same password for everything and writes it on sticky notes. Is that a real security risk?
Yes, and it is one of the most common vulnerabilities we find. Reusing passwords means one breach exposes everything. We set up a simple password manager that stores everything securely behind one master password he can actually remember. No more sticky notes. No more getting locked out. One session solves this permanently.
Can you help set up a new iPhone and transfer everything from the old one?
Yes, this is one of our most requested sessions in Boise. We transfer contacts, photos, apps, text history, and settings from the old phone to the new one, set up Face ID, connect to WiFi, configure voicemail, and do a full walkthrough so your parent knows how to use the new device confidently before we leave.
My parent keeps getting calls from people claiming to be from Medicare or Social Security. What is going on?
These are impersonation scams, and they are extremely common in Idaho. The callers claim there is a problem with benefits, ask for a Social Security number or bank information, and sometimes threaten arrest. Medicare and Social Security will never call unexpectedly and ask for personal information. We cover exactly this type of scam in every tech session and in our dedicated Scam Protection Audit. We also set up call blocking tools to reduce the frequency of these calls reaching your parent.
How long does a typical tech session last?
Most sessions run about one hour. For a new device setup or a more complex situation, it may run slightly longer. We do not rush, and we do not charge extra if a session runs over by a few minutes. The goal is for your parent to feel genuinely comfortable before we leave, not for us to hit a time limit and walk out.
Can my parent call you after the session if they forget something?
Yes. Quick follow-up questions by phone or text are included. We do not charge extra for a 5-minute call to clarify something from a recent session. Clients on monthly plans have ongoing access to phone and text support throughout the month. We want the learning to stick, and that sometimes means answering the same question twice. That is completely fine with us.
Contact Us
Affordable plans for senior tech help
Contact
Reach out anytime for friendly support
Phone:
(208) 996-7935
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